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Copyright 2018 - Institute for Health Systems Research - Ministry of Health MALAYSIA

qa secretariat

The National QA Programme Secretariat had always tried to contribute in enhancing the quality of healthcare services in many ways. Apart from conducting research to improve NIA and carrying out local and international consultancy in relation to quality assurance; the Secretariat too has been organising and facilitating workshops for MOH staff from states, programme and institutional level in quality assurance.

The workshops have started since 2004 with the aim to develop a critical mass of trainers at local level. It is hoped that the trainers will be the quality champions at their respective organisation and able to engage more new trainers. Four training modules in Measuring and Managing Quality of Health Care had been developed as a basis for the training as well as other capacity building activities of new trainers. The modules had even been translated into Mandarin (by representatives from People’s Republic of China) dan Vietnamese (by representatives from Viet Nam). The modules are:

1. Promoting Quality

This module focuses on the need to promote QA amongst those involved in the health industry. It presents an overview of the general concepts, activities and benefits of undertaking QA activities within the health organisation.

2. Implementing Quality and Improving Performance

This module attempts a step-by-step guide in implementing QA activities. Discussions are based on the necessary fundamentals such as planning, implementing and evaluating QA activities. The module will be of interest to those with the desire to operationalise QA in their own organizations.

3. Managing Performance

This module covers a range of issues relating to managing quality. It is written under the assumption that the majority of readers are practicing managers at some level. It is also assumed that the readers want to supplement their work experience with the understanding of the principles of quality management and how these ideas are currently evolving, so that they will have a breadth of vision to be an effective manager in QA.

4. Training for Trainers

Experienced managers and implementers of QA activities are not necessarily experienced teachers. For training in QA to be effective, there is a need for acquiring competence not only in technical contents but also in training approaches. Trainers and facilitators include not only those primary responsibility in organizing and conducting training courses but also those who assist the trainers in conducting echo-workshops following their own successful completion of training programme.


Later on in 2010, the first edition of QA Workbook-The Problem Solving Approach was produced to assist trainers and trainees during the training session on Implementing Quality.

The workbook consists of compilations of QA lecture notes from workshops, the Health Systems Training modules and other existing manuals and should be used in tandem with Implementing Quality and Improving Performance Module.

Following feedbacks and recommendation of the users, The Second Edition of the QA Workbook was produced. The new edition offers plenty of useful exercise with uplift in the layout. However, the book should ALWAYS be used in tandem with the other four Modules.

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  • Last Modified: Monday 20 August 2018.
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