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Copyright 2018 - Institute for Health Systems Research - Ministry of Health MALAYSIA

qa secretariat


According to Joint Commission on Accreditation of Healthcare Organisations (JCAHO), quality is defined as “the degree to which health services for consumers increase the likelihood of the desired health outcomes and are consistent with the current professional knowledge”. Quality Assurance (QA) is oriented towards meeting the needs and expectations of the patients / clients and the community. It focuses on the systems and process; uses data to analyse service delivery process. QA encourages a team approach to problem solving and quality improvement. 


Roles & Functions

  • To coordinate the technical development of QA in relation to planning, implementing, supervising, assessing and feedback
  • To coordinate the usage of the available resources for all the health programmes.
  • To develop and improve skills of the readily available resources, through research, training and consultancy
  • To coordinate the implementation of the Strategic Plan for Quality.
f t g m
Last Modified
  • Last Modified: Monday 20 August 2018.
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Contact Us
Address :
Institute for Health Systems Research
National Institutes of Health
Suites 55-1, 55-2, 55-3, 55-4
Setia Avenue, No.2 Jalan Setia Prima S U13/S
Seksyen U13 Setia Alam
40170 Shah Alam Selangor 

Contact :
Tel  :  +603 3346 6400
Fax  : +603 3346 6412